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Privacy Policy - The ONE Media / The ONE TV

Last updated: 25 March 2026

This Privacy Policy explains how The ONE Media ("we", "us", or "our") collects, uses, and protects your personal information when you use our services, including The ONE TV platform, digital screen services, and related offerings.

1. Who We Are

The ONE Media is a video production and digital content company operating The ONE TV platform and providing digital screen services to local businesses. Our registered office is in Northampton, United Kingdom. We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, business name, and postal address
  • Account Information: Username, password, and account preferences
  • Business Information: Company details, business type, and service requirements
  • Payment Information: Billing address and payment method details (processed securely through third-party payment providers)
  • Technical Data: IP address, browser type, device information, operating system, and usage data
  • Content Data: Videos, images, and other content you submit for our services
  • Communication Data: Records of correspondence and interactions with us
  • Marketing Preferences: Your choices regarding marketing communications

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide and deliver our video production, digital screen, and content services
  • To process orders, manage accounts, and handle payments
  • To communicate with you about our services, including service updates and support
  • To improve our services, website, and user experience
  • To send marketing communications (with your consent)
  • To display your content on The ONE TV platform and digital screens as agreed
  • To comply with legal obligations and enforce our terms and conditions
  • To prevent fraud and ensure the security of our services
  • To analyze usage patterns and generate analytics

4. Lawful Bases for Processing

We process your personal data based on the following lawful grounds:

  • Contract Performance: Processing necessary to fulfill our service agreements with you
  • Consent: Where you have given explicit consent for specific processing activities (e.g., marketing)
  • Legitimate Interests: For business operations, service improvement, and fraud prevention
  • Legal Obligation: To comply with applicable laws and regulations

5. Marketing Communications

We may send you marketing communications about our services, special offers, and updates if you have consented to receive them or where we have a legitimate interest to do so. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Opting out of marketing will not affect service-related communications.

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, and technical support
  • Business Partners: When displaying your content on partner platforms or venues (with your agreement)
  • Legal Authorities: When required by law or to protect our rights and safety
  • Professional Advisors: Lawyers, accountants, and consultants as needed
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities, to protect your data in accordance with UK data protection standards.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:

  • Account data: Duration of your account plus 6 years for legal compliance
  • Transaction records: 6 years for tax and accounting purposes
  • Marketing data: Until you withdraw consent or we no longer have a legitimate interest
  • Content data: As agreed in your service contract

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK data protection law, you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data in certain circumstances
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests or for marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver personalized content. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

12. Third-Party Links

Our website and services may contain links to third-party websites, platforms, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection: