Terms & Conditions

1. About Us

The ONE Media and The ONE TV are operated by [Legal name to be added], trading as The ONE Media.

2. Our Services

The ONE Media provides digital advertising, screen content, business TV services, content creation, and related promotional services.

The ONE TV is a managed business screen service designed to display promotional, informational, entertainment, and branded content on customer-facing screens in business venues and locations.

Services may include:

• on-screen content design
• campaign setup
• content scheduling
• remote content updates
• advertising placement
• digital screen support
• managed media player setup
• business promotion across screens, websites, social platforms, or related channels

We may vary, improve, suspend, or withdraw parts of the service where reasonably necessary for maintenance, security, service improvement, or legal compliance.

3. Orders and Service Approval

A booking, order, subscription, campaign, or screen placement is only confirmed once accepted by us.

We reserve the right to refuse work, screen placement, advertising submissions, or service applications where:

• the content is unlawful or unsuitable
• the venue or business is not suitable for the service
• there is a conflict with existing placements or categories
• technical setup is not viable
• payment or account requirements are not met

4. Customer Responsibilities

You agree to:

• provide accurate and complete information
• supply content, logos, pricing, offers, or approval details where needed
• ensure that any content or claims you provide are accurate and lawful
• ensure you have the right to use any images, videos, music, trademarks, or other materials supplied to us
• keep your contact and billing information up to date

You are responsible for ensuring your business, promotions, and claims comply with all applicable laws, regulations, and advertising rules.

5. Content and Advertising Standards

We may create, adapt, resize, edit, schedule, or format content for use across The ONE TV and related media channels.

You remain responsible for the legality and accuracy of information supplied by you.

We may reject, pause, remove, or request edits to any content that we reasonably believe:

• is misleading or inaccurate
• infringes intellectual property rights
• breaches advertising or consumer protection law
• is offensive, defamatory, discriminatory, or inappropriate
• is technically unsuitable for broadcast, display, or publication

We do not guarantee exclusivity unless this has been expressly agreed in writing.

6. Intellectual Property

All intellectual property rights in our branding, website, service structure, platform materials, design systems, layouts, service copy, and original materials created by us remain owned by The ONE Media or our licensors unless agreed otherwise in writing.

You retain ownership of materials you provide to us.

Where you provide content to us, you grant us a non-exclusive, royalty-free licence to use, edit, format, reproduce, display, publish, and distribute that content only as needed to deliver the agreed services.

Unless otherwise agreed in writing, final content created by us for your campaign or screen service may be used by us for portfolio, promotional, demonstration, case study, and service example purposes.

7. Hardware and Screen Equipment

Where we provide or install a media player, screen device, or related hardware as part of The ONE TV service:

• the hardware remains our property unless expressly sold to you
• you must keep it safe and in reasonable condition
• you must not tamper with, copy, interfere with, or repurpose the device or its contents without permission
• you must allow reasonable access or cooperation for remote or physical service support where needed
• you may be responsible for repair or replacement costs where loss or damage is caused by misuse, neglect, theft, or unauthorised interference

If the service ends and the hardware remains our property, it must be returned within 14 days in reasonable condition.

8. Fees and Payment

Fees for The ONE Media and The ONE TV services will be as stated in your proposal, invoice, order page, or subscription agreement.

Unless otherwise stated:

• all prices are in pounds sterling
• payment is due in advance
• recurring services renew on the agreed billing cycle until cancelled
• setup fees and installation-related charges may apply
• late payment may result in suspension of services, paused campaigns, or removal of content from screens

We may change prices by giving reasonable advance notice for future billing periods.

9. Cancellation and Refunds

Monthly services may be cancelled by giving 30 days' written notice to hello@theonemedia.co.uk.

Unless otherwise agreed in writing:

• cancellation prevents future renewals only
• charges already paid for the current billing period are non-refundable
• setup fees, installation fees, onboarding, content creation, campaign setup, custom design work, and completed service periods are non-refundable
• one-off services and projects become non-refundable once work has started
• where hardware or media players supplied as part of the service remain our property, they must be returned within 14 days of the service ending in reasonable condition
• we may charge a reasonable replacement cost where hardware is not returned or is damaged beyond fair wear and tear

Nothing in these Terms affects any statutory rights that a consumer may have under applicable law.

10. Access, Availability, and Service Performance

We aim to provide a reliable service, but we do not guarantee uninterrupted availability of:

• the website
• screen playback
• remote update functionality
• third-party hosting, streaming, scheduling, or connectivity services

Service performance may be affected by:

• venue internet issues
• power interruption
• hardware failure
• third-party platform issues
• access restrictions at the customer location
• maintenance or security actions

We will take reasonable steps to restore service where reasonably possible.

11. Third-Party Services

We may use third-party suppliers, software, hosting services, payment providers, analytics tools, cloud storage tools, communications systems, or display technologies as part of delivering our services.

We are not responsible for failures caused solely by third-party services outside our reasonable control, although we will take reasonable steps to work with those providers where relevant.

12. Acceptable Use

You must not:

• use our website or services unlawfully
• upload harmful code, malicious files, or unauthorised scripts
• attempt to access systems, devices, or accounts without permission
• use our services to display unlawful, harmful, or misleading content
• copy, reverse engineer, interfere with, or misuse our hardware, content systems, or service setup

13. Suspension or Termination

We may suspend, limit, or terminate services where:

• you materially breach these Terms
• payment remains overdue
• your content or conduct creates legal, reputational, technical, or safety risk
• we are required to act by law
• continued service is no longer reasonably viable

Where appropriate, we will try to give notice and an opportunity to resolve the issue first, unless immediate action is reasonably necessary.

14. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

To the fullest extent permitted by law, we are not liable for:

• indirect or consequential loss
• loss of profit, sales, revenue, business, contracts, or goodwill
• loss caused by third-party service failure outside our reasonable control
• loss resulting from customer-supplied errors, inaccurate content, or delayed approvals

If you use our services for business purposes, our total liability arising from the service will not exceed the total amount paid by you to us in the 12 months before the event giving rise to the claim.